#ATT ROUTER BROADBAND FLASHING RED MANUAL#

Verify that the power light and the fiber connection light are both solid green.There should be a power light, a light for the fiber connection, and a light for the connection to the router. It is a small, white or gray box mounted to the wall. It is usually placed in a utility room, garage, or basement.

The ONT is the device that connects your home to the AT&T Fiber network.

If you’re still experiencing issues with your AT&T Fiber Wi-Fi after rebooting the router, it’s a good idea to check the lights on the Optical Network Terminal (ONT) to help troubleshoot the problem. Before making the call, there are a couple of less common issues to examine: 4. If the light returns to blinking or flashing, it’s likely time to call AT&T support. The router light should flash while it reconnects, then change to a solid color once your Wi-Fi network is ready for use. Unplug the router power supply (black cable plugged into electrical outlet).This step applies to all AT&T Fiber router models: Though this may not seem much different from using the restart button, it ensures a complete restart. We’ll accomplish this by unplugging the power cable from the device.

#ATT ROUTER BROADBAND FLASHING RED MANUAL#

If your internet connection is still down, the next step is to perform a manual reboot of the router. Once connected, the router should have a solid green light indicating that your Wi-Fi is working again.

If it’s working properly, all the lit icons on the router will flash off and back on again, then continue blinking for another 5–30 seconds while it reconnects to the internet. Do not press the 'reset' button on the back of either device. The power button or switch is located on the back of AT&T Fiber routers. Wait for 30 seconds before turning the router back on by pressing the power button or toggling the power switch again. Press and hold the power button or toggle the power switch to turn off the router. The button or switch position may vary depending on the model: Attempt a basic restart of router and modemįor AT&T Fiber routers, start by locating the power button or power switch on the device. 99% of cases are fixed with the simple reboot instructions below: 2. If there was a recent outage, that’s actually good news seeing a flashing light is normal after outages, and is caused by issues with the IP address associated with the connection. If there is an ongoing outage, you’ll have to wait until it’s fixed to begin troubleshooting your connection. Check the button indicated to find internet outages versus mobile outages (the networks are not the same). AT&T Fiber provides outage information through customer accounts. There are a number of websites online that show up if you Google “AT&T Fiber outage.” None of these websites know for sure if AT&T Fiber is down they just make estimates based on user complaints. Check if there is an ongoing outage in your areaīefore you even touch the router, pull out your smartphone and check AT&T Fiber’s outage page. This guide applies to AT&T Fiber's most common router models: BGW320, BGW210, Pace 5268, NVG599, and NVG589. You should recognize yours in the picture below: They are generally a 'white box' or 'black box' design. These routers may have different light colors depending on connection status. These instructions assume you have one of AT&T Fiber's most common routers, which in 2023 are the BGW320, BGW210, Pace 5268, NVG599, and NVG589 models.

Att router broadband flashing red